Returns & Exchanges

At My Divan Bed, we want you to be completely satisfied with your sleep experience, which is why we offer a 14-day return window for items in their original packaging. Please ensure your product is unused and in a resellable condition to qualify for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email or our online portal with your order number and the reason for your return.

• 2.
  Prepare the Item

  Carefully disassemble your divan bed or headboard and place all components back into their original protective packaging to prevent damage during transit.

• 3.
  Schedule a Collection

  Once approved, we will coordinate with our specialist furniture couriers to pick up the item from your doorstep at a convenient time.

• 4.
  Inspection and Refund

  After our warehouse team inspects the returned goods for quality assurance, your refund will be processed back to your original payment method within 5-7 business days.